Turning AI capability into business results
My current view is that AI adoption brings technology and operating-model change together. The opportunity is to redesign specific business capabilities so people and intelligent systems can deliver measurable results, with clear authority and accountability. A business capability is something an organization needs to be able to do: resolve a service request, approve a purchase, or prepare a customer proposal. Each depends on people, information, and systems. That makes it a useful place to start when deciding where AI belongs. ...